AMEX won't replace card.

I'm a new card holder, and just received my card today. However when I received it, AMEX somehow mixed mine, and my authorized users names together on the card. Has my last name, and husbands first name. The names are right on the account, just seems to be wrong on the card. I reached out, and they won't replace it. They require 10 days between it being received and replaced even though they made the mistake. Has anyone ever had this happen?