Ordered Food, given to wrong person, no refund

Hi everyone,

Today uber delivered my food to the wrong person (the driver was noted as “arriving” for 5 minutes). Then I went outside to see what was wrong. Turns out my food was given to someone else. The driver then hit “delivered”. Since it is said that it was delivered, support is refusing to refund me saying that I didn’t get there early enough to get the food right away.

The driver was literally sitting in his car in the parking lot. He gave someone the wrong food. Any tips on how to get a refund? I paid with debit so I don’t think I can do a charge back.