Paying for the better plan, but was mistakenly put on a lower plan. Can I be compensated?

Hello,

I got married end of May and switched my health insurance (Blue Cross Blue Shield) from a lower plan (Silver) to the highest plan (Platinum). I have been getting $800 taken out of my paycheck each month since June to pay for this plan. I only just got my insurance card in the mail at the beginning of September.

My husband has to get a specialized prescription for his medical condition. We chose the platinum plan because that prescription would be around $60 for us each month. October was the first month he had to use the new insurance and Care First was saying it was around $900. We looked at our plan on the website/card and saw it was signed up for the Silver Plan. Which has a 6k deductible for specialized medication. My husband needs this medication so we have to pay it unfortunately.

I’ve been trying to get in contact with the Tri-Star Benefit Administrator for two weeks trying to resolve this issue before he needed the prescription. She won’t respond to me… I have proof that we chose the Platinum plan from May, as well as I’ve been getting $400 taken out of every paycheck paying for the platinum. Can I get compensated for having to pay for the prescription/paying for a plan I haven’t been receiving?

Thank you!