This companies fraud detection is bs

Never shopping best buy again unless the product is deeply discounted. It took 22 hours to verify my purchase for fraud detection. I spoke with multiple people in the fraud detection department. All they asked was ny first, last name, and phone number. All information that was used to make the purchase.

When I asked to speak to the manager I was blamed. It's ny fault for having multiple best buy accounts at different addresses with different emails. It's my fault for not calling best buy's customer service when i couldn't get a verification email or pin through text. Instead i used the option to check out as a guest. Best Buy doesn't give you the option on the page to call customer service. Probably because tgat mught just nake some people go to another retailer.

I think best buy creates an account for you when you check out as a guest. So that's why i have multiple accounts. Since I use them so infrequently i forget which email i used last. But waiting 9 hours to send me an email asking me to call them so they can verify my name, phone number and email isjust ridiculous. I couldn't do it last night because the wait time was 33 minutes.

I won't say I'll never shop there again. But I have a negative view of the company so I'll need bigger discounts to make it worth while in my eyes. Horrible system.