How do we need to band together to get AI out of billing?

Seriously. I've spent so much time trying to undo things that were done automatically to multiple accounts. Most notably, health insurance. Three different systems, all automated, all with different turnaround times. It's a mess. I've already got a complaint going with the Department of Commerce in my state.

Those who have more information/knowledge about class action lawsuits-- what do we need to do to make AI in billing stop? It's just not accurate enough to be trusted, and the customer service agents are powerless to fix AI's mistakes.