Waiting for transfer

Bought tickets back in April for Lady Gaga in Stockholm. Was told they would arrive to the original buyers a week before the show. The show is not 2 days away. Was told the arrival deadline is the day of the show, an hour before gates . I’ve contacted StubHub so many times and they say this is very normal. Any next steps or advice lol. Is this truly normal to not get them until the day of?