Deactivated because I asked to speak with someone who can speak English

Hey everyone, I need advice!

I spent several days on the phone with Lyft Support trying to fix an issue that was stopping me from going online. After being transferred multiple times, I finally spoke with an agent, but the call kept cutting out and I had trouble understanding them due to a strong accent. I politely asked to be transferred a few times, but when that didn’t happen, I got frustrated and said, “I need to speak to someone who speaks better English than you.”

I know that was disrespectful but I just needed help resolving a time-sensitive issue. Shortly after that call, I was deactivated.

I’ve been a Lyft driver for 4+ years, completed over 14,000 rides, maintained a 5.0 rating, and always tried to be professional and respectful. I’ve contacted Support several times to explain and request a review but haven’t gotten a clear response.

Has anyone been through something similar or know the best way to get reactivated? I’m open to any suggestions. Thank you!