Waiving Activation Fee

I’m with Verizon for 13 years. Recently I upgraded both my iPhone and Apple Watch - both through Apple. I called Verizon and asked the activation fee (combined $75) to be waived. The agent agreed that the fees would be waived citing my loyalty. I’m receiving the bill - and the fees are still being charged. Trying to schedule a call-back (as I have no time to waste on a regular waiting forever call) and the next call back is offered 4 days from now. WTF!?