Tea subscription videos?

Has anyone gotten the Tea subscription videos? Just wondering.

My spouse is a big tea drinker and signed up for the tea subscription last month. However, we never got the first video explaining the first delivery of tea that arrived mid-September. We've emailed good.store and got an inaccurate AI-generated response (perhaps because said spouse asked about "John's video" I had to correct her that Hank is the tea guy....).