mp2 claiming process

I started investing last 2022 and just now I got an email that says I can now claim the 2024 dividends. I tried applying online but it says

We're sorry, but we cannot accept your application. Your Pag-IBIG Savings has yet to reach maturity. Track your Pag-IBIG Savings by creating your Virtual Pag-IBIG Account today. You may also chat with a Lingkod Pag-IBIG Representative by clicking the icon below or call us via 8Pag|BIG or (02)87244244 to check your Pag-IBIG MP2 Savings.

Should I just go to their branch and will I be able to get the dividends?