Phone Number Transferred - Device now off Network, can't unlock Device

I bought the phone in 2022 from an ATT store, it is still in the order history of a family account. I paid it off years ago. Then a month ago I was transferring my phone line to Spectrum but I didn't actually get my device unlocked first. So the moment my device went off the network it disappeared from the AT&T account and I have been unable to unlock it (including trying to unlock as a non-ATT account holder with it saying: "We can't unlock this device because we can’t locate it in our database of devices sold by AT&T. Please call us at 800.331.0500 for assistance."

Also when deploying on Active orders a year ago when suspending my service I had asked for a device unlock. But I didn't do it myself stupidly enough - didn't know the process though I knew it would've been eligable for a device unlock anyhow - though mine was already paid off.

I've tried to unlock online as a customer and as a non-ATT customer (since phone and device are no longer on the network) repeatedly - and ATT keeps telling me to keep trying during every Customer Service Chat. I also went to the store though they just had me use the online device unlock page.

Initially, through chats and phone calls They told me I would have to reactivate the phone line for 60 days to meet device eligibility again on the network in order to receive an unlock code. I kept asking and questioning and later got a help ticket. The 60 day lock is only supposed to be for devices purchased though according to their message.

Later chat, (1 week) Get told the phone is blacklisted and I needed to call the Fraud Department. I had this done and got another case number.

Later chat (1 week) The operators try to unlock on their side and my side (normal online unlock, but 'device not found on the database) Told me to call the Loyalty Team at 888-789-9730. And I'm currently waiting on help from someone else to call that number.