Samsung Galaxy S23 / Newer Series Hardware Defect — Consumer Warning

Samsung knew about the S23 green line defect and even announced a free screen replacement program until this month-end.

Yet, instead of helping genuine customers, they’re denying claims citing minor scratches or “damage.” This is not customer care — this is a cover-up.

My case:

• ✅ No physical damage
• ✅ Only minor dust scratches (from dust between case & phone)
• ❌ Samsung denied my claim without proper physical examination
• ❌ At the service center, they simply clicked photos and sent them to higher authorities

Issue:

• Green line appeared despite perfect handling — phone never fell
• Denied under false claims of “damage”
• Clearly a hardware defect, yet genuine customers are ignored

⚠️ Warning to other users:
Unlike OnePlus, which offers free replacements for green line issues for all users with lifetime warranty, Samsung fails to take responsibility even for clearly defective devices.

📢 I challenge @SamsungIndia to prove the green line appeared because of “damage.”
We, the users, deserve accountability for a clear manufacturing fault.

🛠 Request to techsupport users:
I am looking for help to check my phone’s condition in the linked post and advice on whether it is eligible for a claim.

🔄 Please share to spread awareness and protect other buyers.

📸 Check my phone’s condition here:
https://x.com/kartheekOnX/status/1968631598305386614?t=BdQ5k3RjNGg1u7vG5V2z7w&s=19