I can imagine all the smug management faces at their meetings.

To minimize cancellations, we have hidden the phone number so well that many customers can't find it.

If they do, we put the customer waiting for hours with awful headache-inducing music. We noticed that xx % of customers will give up waiting after xx hours. We often disconnect the line too!

If they ever reach a CSR, we have trained them to 100 tricks to stall, non-answer, straight lie or otherwise make them give up canceling.

Continue this corporate behavior, Rogers, and your purchase of Shaw will be a bust. 6G will allow gigabit internet without the cabling...