New laptop stuck on recovery process

I want to start by saying I'm not a tech guy. I just got this laptop, brand new. 14 inch screen HP Chromebook. When I turned it on, it said something went wrong. I've tried the recovery process about 20 times, but am constantly met with the same screen saying the process couldn't be finished. Are there any fixes for this? One that doesn't require another computer or spending even more money...