Owed EA App Rewards

As a surprise to no one, the owed ea app rewards for pre ordering and not being able to play it on day 1 have not been put into my account. I’ve seen others with the same issue, I have reported it to EA multiple times with multiple tickets raised and every time just told to go and f*ck myself. I was hoping I’d get the battle pass at least, it’s the hope that kills you.