Crestron and Samsung Frame automation

Hi Crestonians! I was wondering if anyone could gut check me, and give some advice on an issue that my installing team is running into. I have a couple of Samsung Frame TVs, and want the art to come on when we power down from any modality (roku, spotify, turntable). Im not an installer, but I suspect they may be overcomplicating the macro because it keeps breaking and falling out of sync. I'd imagine this is a pretty table stakes thing for people with these art TVs, wanting them to always show "art" when not in use.

Would love some advice on how to suggest to my guys how to fix this, since they cant seem to do it... or validate that crestron systems somehow cant work well with these particular tvs.

thanks in advance!