Chargepoint HomeFlex is not connecting to secured WiFi network
Chargepoint wifi connectivity flaws are driving me nuts.. My first charger worked fine for almost 1.5 years. Then I lost wifi connection where the charger couldn't see any networks (common issue). I just received a brand new replacement unit through warranty. Now the networks are detectable, but I cannot establish a proper connection if either WPA2 or WPA/WPA2 security protocols are enabled. If I disable security completely (option "None" in the screenshot below), everything connects just fine. But once I re-enable any of the security options on my router the connection breaks. I get the white halo light on the unit and can no longer communicate with it from my app. I am using 2.4GHz network and many other devices in my house negotiate through WPA2 security protocol with 0 issues.. The original charger also worked fine with the same router and security settings until it failed. I just spent over an hour with customer support, went through all the motions of power cycling, rebooting etc etc, all to no avail. Useless..
I can't see anything in my router set-up (Netgear Nighthawk R7800) where I can tweak the security settings other than enable/disable as shown below.
Any ideas?
Posted Oct 28, 2025, 4:55 PM UTC