r/UPS•
Envoy_Air

Received a package that isn't what I ordered.

Customer Seeking Help

So I received a package today that I've been expecting. It's my name, my address, and my tracking number I've been following. But upon opening it, I realize it's not what I ordered. I ordered a toy for my kid, but received jewelry instead.

Who do I contact? UPS or the company I purchased from?

Posted Oct 28, 2025, 4:56 PM UTC

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