Ambassador Status

Made Ambassador status for the first time last week.

Not expecting much but thought I would share the first experience.

Received the intro email and setup the intro call. Ambassador called 15 minutes early so I wasn’t available. Took several hours to connect.

I have a fair amount of work travel booked through the end of the year so nothing special to accommodate.

After the call I booked 3 nights at the Ritz Carlton in Hong Kong for a persona trip in December.

Ambassador emailed with some information for me, indicating she will request the your24 for me a few days prior to arrival (not holding my breath) and sent me a $100 gift code for an activity booked through Marriott.

That was great since I’ve never been to Hong Kong and was thinking about a food tour of some kind. Go to use the gift code when I book a tour and get an error message. Email my Ambassador who replies to call the general Marriott Activity number. That wasn’t the response I expected.

I call the general number and they confirm the code is not valid and I’ll need to email Marriott activities general email address and request a new gift code is issued. They will then reach out to the Ambassador team to coordinate the reissue of the code.

So much for personal service. I may just call the 24/7 ambassador line and see if the can do anything