First and foremost, a huge thank you to u/Ruroc-Support for reaching out, understanding my concern, and ultimately making things right.

Hey everyone,

A few months ago, I shared a post about the quality issue I had with my second replacement EOX lid — the glue had separated in multiple places the moment I put it on. When I first contacted customer service directly, I unfortunately didn’t receive the level of understanding or support I had hoped for.

That experience led me to post here, and that’s when Team Ruroc stepped in. They replied publicly, apologized, and explained the reason behind the issue. u/Ruroc-Support assured me that I would be reimbursed for the amount I originally paid for my EOX lid, and that they would send a replacement from their newest batch & fully inspected before shipping. They also allowed me to choose any helmet I wanted, it did not have to be the Oni EOX I had before, so I went with the one I truly wanted this time.

On top of that, u/Ruroc-Support personally confirmed that they would also cover any duty fees on my end, since I had been charged multiple times during the first 2 replacement and they absolutely delivered on that promise.

My new Joker EOX arrived in flawless condition, no duty fees, and the refund was processed exactly as promised. Now I do admit, I was pretty skeptical at first but Team Ruroc proved that they are listening and trying to help customers. 

Thank you again, u/Ruroc-Support for owning and backing up your words with action. 

As Promised by Ruroc, A step in the correct direction. Thank you!