Unfair Mass Bans and Complete Silence — Where Is the Official Response?

Hello, sorry to repeat the topic, but I just want to draw more attention to it. So far, there has been no official information about unfairly banned players. No appeal or anything that could smooth things over. It's just that the wait is unbearable. I genuinely enjoyed the game and had already reached rank 50. I invested a lot of money in purchasing sets, but more importantly, I invested my time in it. And I still don't know the fate of my account. I wrote to support, like many of the victims, but the response may be delayed, and I no longer want to return to the game. The most frightening and annoying thing is the absolute silence. I just hope they don't forget about u