On October 19–21st My mother and I had one of the most stressful hotel experiences of our lives here. On our second night, we found bed bugs crawling on my mattress. We caught one in a bag and called the front desk immediately.

Housekeeping didn’t even inspect the room before taking the bug and leaving. The night manager, Peter, called a few minutes later, apologized, and said he’d move us to another room. It was already 11 pm, and we had to pack everything up in a panic.

The new room was up a steep flight of stairs (hard for my mom), and when we finally got upstairs, the carpet was completely soaked — like a hose had been running. We had to call the front desk *again*. Staff admitted there was a leak but couldn’t find the source and asked us to move ***again***. It was nearly 1 am, so we refused, and they just put towels down.

We checked out early the next morning even though we had another night booked. They removed only one night from our bill. Later, I found another couple online who had stayed in the exact same room just two weeks before — and they also found bed bugs. They had taken photos and documented it to the hotel. 

When we got home, the real nightmare began. We spent:

$50 at the laundromat washing everything we brought, $45 to have our car steam-cleaned, $30 on airtight storage bags, and $15 on bed bug bombs. Then the bites appeared — over 20 on my arms, legs, and feet. I ended up at urgent care with an allergic reaction ($50 copay + $25 prescriptions).

The hotel later claimed their exterminator “found nothing” and refused to share the report — the exact same response they sent the previous guests who also found bugs. After hours on the phone with Marriott customer service they removed one more night from our bill. Even with that, our total was still over $500, plus the $230 spent in the aftermath.

This was an absolute nightmare. My mother and I are never ones to cause a stink or demand our money back, but considering how appalling this entire situation was we expected better from Marriott. We don’t want more marriot bonvoy points, we want our money back. Please check your rooms carefully and avoid this hotel until they take these reports seriously.



WARNING: Bed Bugs at the Niagara Falls Marriott on the Falls