Frequent internet outage. Filing a T3.

Hi all,

My landlord is not responding to my request to fix the internet thats part of my lease. Its only been 12 hours, but I work from home and I'm eating up my mobile data.

They normally respond quickly to requests to fix the internet but the internet itself wont come back for hours, sometimes days. I think its an issue of the landlord not paying the bill, because everyone else's internet (same provider) in the building is fine.

I know its not an essential service and they are not obligated to respond right away but its getting ridiculous on the frequency I need to request them to reslove the issue (about 7 times in the last year, all around the same date)

I was wondering what my rights were in terms of filing a T3, so I can get my own internet and not deal with this.