Verizon misadventures

Strap in boys and girls, I got a saga for those that like to read . I'll tldr at the end for those who don't.

I have been on my father's Verizon account for decades. Same number. My whole personal/professional life has revolved around this number as many of you can relate to. My new job pays for phone and internet so I wanted to get my own account with the top tier plan for all the Hotspot and Mexico/Canada perks as I will be frequently traveling to both. I have verizon fiber to my house and having a mobile account will give a discount. So I start the process of picking out my new fancy phone, my free tablet, and even a watch because it was heavily discounted with the new line promotion. Then it came time to pick a phone number. I click bring my own. Type in my number, and am immediately rejected due to the number already being a verizon number. Mind you, if I had went with att or tmobile, there would be no issue. So I made my first misstep of the journey. I opened a chat on the verizon website and was immediately greeted by suspiciously named individual. I explained to them that I wanted the number I've always had but I want the new line promotion. If I just did a transfer of service, no fancy phone without trading in my older phone, no watch, no tablet. So I suggested: What if I open a new line, transfer the line from dad's account, then switch ONLY the numbers on the phones, but retaining all the new line promotional stuff and then canceling the number that I didn't need anymore. Kind of like just switching the phone numbers on the agreements. I was enthusiastically told that I could absolutely do this and it wouldn't affect my promotions at all. Great! I said, so I went through with the sign up process. Right before I hit purchase, I got back on the Verizon chat where I once again reiterated what I wanted to do and had them repeat back to me what it is I was planning to do and to confirm that this was indeed true. Oh yes sir no problem they said! Great! Purchased. Phone came the next day and I booted it up and got back on the verizon chat which of course deleted all my past convos. I then had to go through the long winded explanation of what I wanted to do and got the old number transfered to my account. Then came the part of canceling the new number that I no longer needed and retaining the new line promotions...Oh no sir, the promotion is tied to that number. If we cancel it, you will lose all the promotions and be on the hook for the full price of all the devices. Head...meet...desk...I immediately informed them of the past convos which they of course had no record of and was transfered to technical support. Technical support apologized for the confusion and attempted to do some backdoor tomfoolery which ended up deleting my s25 from my account and making it unable to receive text messages or any eSim updates. I had been on the text chat for hours at this point and I had to go pick up the kiddo and enter real life. Next day, get on the verizon chat, explain situation, immediately transfered to tech support. Sir we need to validate your account, please follow the text messages directions to the now dead s25. Not happenin chief, you guys did something and now it's borked. They have me call tech support directly. On the phone with tech support who, to their credit, really tried to help me achieve what I was trying to do, but due to the past techs actions, I would have to talk to the loyalty team to get every thing done. If you ever have to talk to the Loyalty Team...may God have mercy on your soul. Just the absolute worst group of individuals. After talking to the loyalty team for an hour we came to the conclusion that the best course of actions would be change the old number to a secondary number for the s25. That way I would only have to pay 15$ a month instead of 80$. Oh I forgot that part. Through all this, my bill went from 300$ for the first month to over 600$ and 160$ a month to close to 300$. So I said ok great let's get this done and my bill back to where it was. OK Sir I will need to validate your account, please read the incoming text message...god...damnit...oh sir I am so sorry but if I can't validate you account by text you will need to go to a Verizon store. FFS!!!! Fine...here's my closest store give me a 1pm time. And then I had to go pick up the kiddo again because I spent the whole day on the phone with verizon. Next day, email. We're sorry, the closest verizon store you chose was not corporate so we went ahead and changed it to the closest store 30 min away from you and you have a time set for 11am. I'm about done at this point. So I log on to my verizon to adjust the time as I needed 1pm. I log on and enter my password which has worked up until this point. "Please enter the code that was texted to you" MOTHERF!!!! Back on the phone with verizon, have to explain evvvvverything again. change my time. Great. Get to the store. Explain to the tech what's going on. He shook his head and said multiple times "yea that sound like something Verizon would do" very unhelpful all around. So explain to him that I need him to validate my phone for tech support which he makes it seem like that's just not something that is done. I finally got fed uo and was like look dude, there are pages of notes supposedly attached to my account, just f-in read those and we can go from there. So he begrudgingly takes my phone to the back to validate it and read the notes or whatever. He then comes out and was like yeah they screwed something way up with this phone, it isn't even registering in our system now and all your promotions are gone. He then connected me to tech support through the verizon system where I had to explain my situation for the 4th time that day. Tech support was once again the only at least half competent team I spoke to and got a game plan. He then told me to tell the verizon guy to look at his tablet and to do a validation with my ID. So the guy took my ID, took pictures of it, sent them, and was immediately shut out of my account due to apparent suspicious activity! 24hr hold on all validations. I politely excused myself from the store, got in my car with the windows rolled up and lost it. My voice may be permanently altered from it. I went back into the store, told him I would be back tomorrow. Queue the next day. Head into verizon store, immediately greeted and put to the front of the queue. Got my s25 sorted and able to receive texts. Got the old number attached the s25 too. They were unable to do the change of plan to secondary number so I had to talk to tech support to get that done. I told em im gonna post up right here and talk to them just in case any more fun surprises happened. Tech support was once again super helpful and the lady I was talking to was absolutely floored reading all the notes of what I had been through. She got the plan switched to a secondary number, got all my promotions reinstated, got me a few extra credits, and then removed the 4 activation fees from my first bill to compensate for the 15$ a month I'm gonna have to pay to keep my number. If only I had gone with att or t-mobile all of this could have been avoided. For all my trouble I got a sweet new s25 ultra, and deeply discounted ultra watch, and a free a9+... Any way that's my fun experience to share with you guys. Hope sharing my pain can bring a little amusement in someone's life. TLDR: Verizon support promised me something that was not possible. Tech support locked my account out by trying things. 3 days of phone calls and 2 days at a verizon store and I finally have a functioning phone with the number I want.