I hate printers

i work at a relatively small company and our IT dept is only about 5 people with very specific roles. so when more helpdesk-ish tickets come in, they're pretty much for whoever is free in that moment (Yes it sucks).

But ive been dealing with this stupid ass printer shit for soooo long now because some manager doesnt like the way the printer prints.

For context, its a citizen label printer. And i set it up with printix for whoever wants to use it but really just this specific department. You can print the labels, after some elbow grease they now look fantastic! Was even approved by the requester (a manager). But for whatever reason, you have to click portrait each time. ok... not a big deal! You can even tell itll be messed up if youre on landscape. So it should be an easy catch for anyone.

But this manager HATES that. So now he threatened to go to my boss about this whole situation... all because the user has to click portrait each time. Now really, im sure theres some way some how to write some command, script, or edit a driver or something so landscape just isnt an option that even appears. But what the shit are you really talking about!?!?!

Its just one click you have to do before printing out your labels! But he now wants to scrap the thousands of dollars we spent from our budget into these printers. All because of one more step to click and print these labels....

Am i overreacting??? or is this as ridiculous as he may think.