Was I a sucker?

Would love to get the community’s opinion-

Purchased both the iphone 17 pro max case and 67mm VND Quick mount filter during pre-order on September 17th. I reached out to r/moment to get a realistic expectation for shipping as I had an important trip at the end of October, and if it was going to be longer than the ship dates listed on the pre-sale, I was going to cancel and go with another option.

Jordan from the moment team responded and said to contact the support team as it would be cutting it close and the vnd filter was already sold out.

Another member of the team responded to my email saying that both would be good before then. I was ecstatic.

Shortly after Jordan responded to my email apologizing saying that although the VND was not sold out, there was a production issue causing vignette. He said and I quote “We will definitely have enough…This means the VND and 67mm are delayed, and realistically shipping mid October, which is very tight”

He then offered me a production model for free that they could ship right away so I could have something for my trip, and asked for my address . I thought this was incredibly supportive and excellent customer service.

Then they went dark. I never received any confirmation they got my address. Despite responding to their email within minutes.

I reached out four more times over the following weeks and unfortunately never received a reply or the production model vnd filter.

The saddest part was that Scotland, where I travelled, was unseasonably sunny during most of my trip making using my new phone useless for filming in the new pro res raw.

TLDR: Moment gave me the absolute run around and conflicting information, leading me not to cancel my order and go another route.

Was I just a sucker to believe? Or is this really out of the ordinary and I am being dramatic?