RMA Help - CPU/MOBO/RAM dead
Hi all,
I made a recent post about how my computer shut off on me mid session and I brought it to microcenter for diagnostics as I don’t have spare parts to isolate the issue. Just got the call back today that my motherboard, cpu and ram are all fried. I asked how this could happen and they said it was undetermined, but my psu tested fine. I’m super confused at this. He then ran me through the offerings they have to replace these parts. I built the system 2 years ago so all parts are under warranty, I’m just confused if I’ll be able to RMA them since no fault was detected. I feel as if they’ll try to place blame on me, even though the system worked fine for 2 years.
I’ll copy and paste part list below.
Intel Core i7-13700K Raptor Lake 3.4GHz Sixteen-Core LGA 1700 Boxed Process
G.Skill Trident Z5 RGB 32GB (2 x 16GB) DDR5-6000 PC5-48000 CL36 Dual Channe
Gigabyte NVIDIA GeForce RTX 4070 Ti Gaming Overclocked
Corsair RMx Series RM1000x 1000 Watt 80 Plus Gold ATX Fully Modular Powe
ASUS Z790-P PRIME WiFi Intel LGA 1700 ATX Motherboar
Usually sit around 60-70 c for both cpu and gpu while gaming.
Posted Nov 3, 2025, 9:12 PM UTC