Promo Issues

Hi everyone,

I was incorrectly offered a trade in promo on chat which is the reason I ordered a new phone with that rep. When I checked my account an incorrect worse promo was there instead. T-Force said they would fix it, but they kept replacing it with the same worse promo. After this third chat I now have no promo at all. Rep is telling me it’ll take 1-2 billing cycles for the correct one to show up, but my other promo I got recently was visible on my account within a few days of purchasing (in T-Life view promotions section) so I’m confused why it would take so long.

The problem is I still have my trade in phone and the app isn’t asking me to send it in anymore since the promo is missing. I am approaching 1 month with new phone. I don’t want to trade in the old one to find out I didn’t get full value, I would rather keep it at that point. What should I do?

Thanks