Razorpay suspended my account and ₹20,000 customer payments are stuck — need guidance

Hi everyone,

I’m a student running a small online service using Razorpay for payments. My account was suddenly suspended for “review”, and before that two customers had made payments totalling around ₹20,000.

The payments show as successful in Razorpay, but the amount hasn’t been settled to my bank yet. I’ve raised a support ticket and emailed them, but haven’t received a clear update so far.

Has anyone here faced a similar issue? How long does Razorpay usually take to release held settlements after a suspension? Any insights or suggestions would really help. 🙏