MTA is keeping my money in limbo

I've been sticking by the unlimited metrocard using my workday card (pretax money). It works best for my uses. Tried refilling it a week ago, but the transaction failed (the machine said error).

So my metrocard doesn't work. I've just been using my workday card as tap-to-pay until it stopped working yesterday because the MTA still has a hold on the $132 for the unlimited metrocard they didn't refill.

So now I don't have a balance on workday card and I don't have a working metrocard. Workday refuses to charge back since the money is "on hold."

The MTA has yet to send the money back to my account, which is what I was told I need to wait for. There's pretty much no MTA customer service to speak to.

Has anyone had this happen to them?