Intealth Issues

My transcript has been verified, however my degree verification is pending. My university admin said that the 'next' button on their side of Intealth is not working. They even sent me a proof of email which they sent to the Intealth to look into this matter (it's been a month and still there is no response). They said that they have sent an email again. The thing is my university is in Pakistan, so they cannot call because of the time difference. I don't know what to do, I tried to fix the issue, by calling on the Intealth helpline but they said only entity can ask for entity support.

I have to book my exam, and I am absolutely flabbergasted at what to do.