I feel like this should have been an animated show instead of a game

No, I don't have anything against narrative heavy games, or games without lots of "traditional" gameplay or telltale-esque walk-and-examine bits.

But I feel like the interactivity isn't doing a lot for the narrative. The cost of narrative divergence is prohibitive due to everything being a fully animated and voiced cinematic cutscene, which is why there can't be lots of meaningful ways for my input to create changes in the narrative or portray different aspects of the protagonist or the world.
The interactivity also represents a resource drain on a narrative that is already struggling with pacing. There is not enough runtime to dedicate to the various characters, and the story beats that are there are already happening at a breakneck speed (eg. chase and invisigal). I believe this narrative would benefit from having more room to breathe if its to be an ensemble character drama, which it seems it ought to be.
Beyond that, I think the developers clearly have a story they want to tell. There isn't really a lot of room to explore Robert as a character through your choices, he is fairly well defined as a protagonist. Choices afforded to the player do not examine the setting, characters or the themes of the narrative from different angles either, but force the narrative to be less focused than it otherwise could be. The interactivity does have some pluses, like the dispatching gameplay segment frustrating the player when the z-team does not work together, but the gains otherwise are quite sparse in comparison to the cost.

I think Dispatch could be a great ensemble show where a bunch of misfits are brought together and grow together as they are led by a regular person with more life experience and strong convictions and morals. I feel like right now it falls short of that potential, and the interactive bits are not doing enough to help it reach something else.