[nd]Plan of action to get father back.

When going thru family court for custody.. are they obligated to tell me what I need to do to get my 12 year old daughter back from my mom? Every time I ask my mom she blows the topic off and never answers and the court usually ask her what she wants to do. So I just keep getting no answers or no way to move forward. Should there not be a plan of action set up?