FedEx ground refund?

I bought a high-end, 125 lb, home audio amplifier and spent $275 to ship it from CA to IA. It was supposed to be delivered today; as of 8 AM this morning it was still sitting in Tracy, CA, and obviously not being delivered today. Do they issue any kind of refunds for their incompetence? I think I already know the answer, but want to confirm.

This is the second delivery in a row they've managed to screw up; 2 weeks ago the driver delivered over 3 hours early according to delivery window, forged my signature, and left a $10,000 piece of audio gear on my front steps unattended.