Revolut Stays is indeed a scam

It’s now been over a week since I booked my stay through Revolut Stays, and the situation has only gotten worse.

After several days of waiting, Revolut finally told me that my original hotel (Oakwood Premier Tokyo) was “overbooked.” They then offered me alternative options, but all of them were completely non-comparable 3-star business hotels with small rooms, while my original booking was for a 5-star luxury suite.

I paid for a premium experience, not a downgrade. Revolut and their booking partner have taken no real responsibility, and I still have no confirmed reservation just days before my trip.

At this point, this feels like a scam Revolut took my money for a hotel that never existed in their system, made me wait endlessly, and now tries to pass off much cheaper hotels as “alternatives.”

I’ve filed a formal complaint and will escalate the case to the Financial Ombudsman Service if it’s not resolved immediately.

Be extremely cautious before booking any hotel through Revolut Stays.