Help getting a review with NDIS

Hello Is there anyone here who could help me personally with what further evidence I’d need when applying for a review of my ndis application? I got a phone call today from an ndis lady saying I was unsuccessful and something to do with the fact that all treatment needs to be finished before applying for ndis - well it is! All my letters from specialists made it clear my disability is permanent and there is no more that can be done. She said that ndis has their own definition of ‘permanent’ disability. That my specialists have to explain what treatments have been done (I’ve had 15 operations on spine, there are no more to be done!) and something about the future….??? Idn she was a little all over the place and I was obviously upset to hear as I’m stuck in bed all day and literally crying out for help! If anyone can help with this, can you private message me on here please!! I’m waiting to now to receive the formal letter from ndis and some info from the local area coordinator.