Missing purchase of Stray on Mac App Store — previously bought but now asked to pay again

Hi everyone,

I’m running into the following issue and hoping someone here has a fix or similar experience.

• I purchased Stray from the Mac App Store on June 19, 2024 (Order # MKQY71KJ70) using the Apple ID timuruslupehlivan@gmail.com.
• The game was listed under my “Purchased” section and worked fine initially.
• Recently, I opened the App Store on my Mac, and the game is no longer showing under Purchased. Instead, it presents the “Buy” option as if I never bought it.
• I confirmed I’m signed in with the same Apple ID I originally used.
• I also submitted a support request through Apple’s “Report a Problem” portal, categorized it as a “Quality Issue”, and got an auto-reply suggesting I contact phone/chat support.
• I haven’t found any indication that the developer removed the app or that it’s been delisted in my region (Turkey), but I could be missing something.

Has anyone else had a Mac App Store purchase disappear like this?

If yes:

• How did you resolve it?
• Did Apple restore access for you or give you a credit/refund?
• Do you have any tips on what to mention when chatting with Apple support to make the process smoother?

Thanks in advance for any help — I appreciate the community!