I spent 6 months trying to build a simple way for biomedical techs to manage PMS – and it's harder than I thought

Not sure if anyone here relates - but I've been deep-diving into how biomedical ISOs operations actually work, and it's honestly way more complex than the generic "field service" platforms out there.

Most FSM tools assume one-time jobs, simple invoices, and generic clients. But biomedical service is all about long-term PM cycles, multi-site tracking, and service reports that actually matters for compliance.

I'm working on something that tries to fix that, but I'm realizing how different every team's workflow is.

If you run service teams or handle reporting - what's the biggest daily frustration your techs complain about?

(Again, not promoting - just trying to understand what "done right" would even look like.)