Fiber down for 7 days with no resolution in sight - What do I do?

Hello, I have had ATT fiber for the last few years and it's been amazing. No issues and hardly any down time. Last Friday my internet randomly went out due to an "outage in my area" and it has not been restored since. I've called support and they are just reading off of a script saying it will be ready by tomorrow (The resolution date has moved every day).

After a few days of hearing the run around from customer support, I started driving around to find where the team was working. Found the crew and they basically said they don't know what's wrong (5 days in to this). Got one of the guys number and he has been helpful and friendly but we're now at day 7 and they still have no idea what's wrong or how to fix it. He mentioned something about maybe my modem didn't receive a new update, so he replaced it with an older black one but still nothing. There are a bunch of other people in my community having the same issue as well.

I work from home and this has been exhausting. I've been using my mobile hotspot but it's not a long term solution. I don't want to cancel, but just want to figure out how I can escalate this to a higher level to try and get some eyes on it?