Going absolutely crazy trying to get Quest to send-out to ARUP

First of all, I must say that I understand this is a Medlab Professional subreddit and I am a patient voicing my concern because I figure you guys are the most able to understand / relate being in this world.

I have been trying to get my blood work sent to ARUP from Quest for two weeks. I know that Quest is an ARUP client and I know they do send-outs, I know people who have done send-out tests to ARUP via Quest very recently. However, at my location Quest location they didn’t know how to draw and when they called national national told them that they don’t “associate with that lab” which is objectively untrue.

I have absolutely no idea what to do at this point and was wondering if anyone could help out, thanks it is driving me CRAZY :D