Account Limbo

I was online checking out and was on the page ready to transfer my number. I needed my account number from a bill, once I switched back to the page, it gave me an error. I don't have a PIN, I tried resetting pin.

I know it must be really busy right and can't get a hold of anyone. Anyone know what the wait times are like. I've been trying to use the chat and been on hold for a while now.