CapCut locked my account for no reason, won’t let me cancel subscription and support is basically an AI loop

CapCut randomly blocked my account for no reason and after more than half a month of begging for support, I still can’t get it back.

My account suddenly got locked with the message “Maximum number of sign-in attempts reached.” I only use one laptop, no VPN, no multiple devices, but CapCut claims there were “unusual logins from multiple devices.”

I’ve contacted support more than 10 times. Every reply feels copy-pasted or AI-generated. They keep repeating the same message:
“Wait 1–3 days for your account to be restored.”
It has been over 10 days and nothing has changed.

Even worse, because my account is locked, I cannot cancel my subscription and CapCut refuses to cancel it manually even after I asked multiple times. So they can still charge me while I’m completely locked out of the service.

I’m now planning to ask my bank to block CapCut payments because support is basically useless.

Just posting this so others are aware. If anyone has successfully fixed this issue or actually reached a real human at CapCut, please let me know.