Globe Telecom service sucks!!

It's frustrating that most Globe Stores are out of reach if you live in the province.

For context, I lost my phone and sim. I reported the lost sim card. Get the affidavit of lost, waited for almost 2hrs in Globe Store at SM Megamall, had my sim replaced but still inactivate. Was told by the staff that in 48hrs, I will receive a call for the activation and 72hrs had passed, NONE.

I reached Globe's CS thru FB, I was given a ticket and said that in 24hrs someone from their team will call. AGAIN, I DID NOT RECEIVE ANY CALL FROM THEM!!

I reached out again to Globe CS today on FB only to be told that they can't do anything about.

As someone who is working and can't find the time to take a leave from work, this is frustrating. I cannot access my email, bank/e-wallet accounts because my sim card is not yet fvcking activated!

Anyone here who has the same issue as mine? How long did it take for your sim card to get activated? I'm a prepaid user btw.