Updates/upgrades/training communication

Hey folks, I’m curious to hear from other groups:

• How do your organizations let you know about coming changes? Whether it be an upgrade or some other kind of roll out.

• Is there any different communication for larger changes versus smaller ones? Or something different for completely new functionality versus an existing workflow just getting updated?

• What do you like or dislike about how you learn about this?

• How do you wish it would be communicated to you?

I’ve seen so many cases where there’s just a ppt emailed out and the assumption is that folks will read it… but we know that the number of folks actually reading and understanding/preparing is virtually nonexistent :(