Super Disappointed with Ziply Billing Scam
I have been with Ziply for quite sometime now but recent was was utterly disappointed with the customer service team. I was on 5 gig plan ($80) till my promotional period ended which but my bill up to $105. Considering I do not use all the bandwidth I decided to drop my speed to save some $$$.
Reached out to customer service team and they told me they can help sort out out the downgrade to 2 gig plan and was told the best they can do was $75 (with $20 loyalty discount for 3 months) before bumping up to $95 (still a reduction in $20 from my 5 gig). Till was all requested on 11/15. MY speed immediately dropped to 2 gig upon request completed.
Received bill today for period of 11/08 till 12/07. Was charged $105 without any proration and any discount promised. Till is how the customer service team is treating their customer now.
I seriously need to consider to switching with all these deals on other competition on-going now.
Was wondering if any of you all facing the billing issue that was no clear and transparent at all.
This was the nutrition label I'm now seeing on my account.
Posted Dec 1, 2025, 3:08 AM UTC