Tiffany necklace snagging my hair… is this a common problem?

My boyfriend got me a Tiffany & Co necklace for our anniversary and I seriously love it, but I’m a little confused because my hair keeps getting stuck in it. I’m losing a lot of strands every time I wear it, and it’s the only necklace that does this. Even my cheap necklaces don’t catch my hair like this.

So now I’m wondering if anyone else has had this issue with Tiffany & Co necklaces? If I’m the only one, that feels kind of suspicious and I’m not sure if I should go to the store and ask them to check it, fix it, or maybe replace it. If you’ve dealt with this, what happened when you went in?