Refurbished / renewed Greenworks 80v snowblower

arrived and is Dead on arrival...i have many GW tools and all the batteries are warm and charged and work on other tools i have. push button and pull bailer lever on the fresh out of the box snowblower and nothing lights up. Kinda weird there's no status light either but we'll see what GW can help me with since we've got 6" of snow coming this week.