High voltage battery cell internal short circuit

Recall incomplete

Recall service not available right now.

We will inform you when the service is available. Or, you can contact your dealer.

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Issue Date

2025-11-20

Campaign

25SC4/25V789

Description

A manufacturing defect in one or more of your vehicles high voltage battery cells may cause the cell to develop an internal short circuit.

Safety Risk

In the event of a high voltage battery cell internal short circuit, you will experience a stop safely now message and warning icon in the instrument cluster. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.

Remedy

Parts and software are not available. Ford Motor Company is working to provide parts and software for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge.