Cleaning Fee Reversed, Now Driver Claiming Vehicle Damage?
Has anyone had a driver file a cleaning fee, have Uber refund it… and then 24 hours later file a second claim for ‘vehicle damage’ using photos of scuffs that don't look new?
Uber refunded the cleaning fee immediately when I asked for photos since I knew I'd not made any mess, but now a second claim popped up with generic scuff photos and a $250 charge.
The reason was stated as "scuffs caused by the luggage." The issue is I did not cause any scuffs, I didn't have ANY luggage with me (just a small purse on my lap), and this was a 9-minute ride with no food or drink, just a quiet, uneventful ride.
I’m disputing it, but wondering if anyone has seen this pattern before?
Posted Dec 1, 2025, 4:01 AM UTC
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