Fed up. CC finally replied but Insta360 Chadstone, Melbourne, Australia is a ghost store — no contact, no support, nothing.

I’m honestly at the end of my patience with this whole mess.

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1. Double-charged by my CC — at least THEY finally acknowledged it

I had a failed transaction (ID 395327194062622) that still got debited and even showed as “settled.” I paid again because I needed the product, so I ended up charged twice.

After days of chasing, my CC support finally acknowledged the issue. Good. At least there’s movement there.

But now the much bigger headache…

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2. Insta360 Chadstone, Melbourne, Australia is basically a ghost store — no phone, no email, no replies

I bought an Insta360 X5 on 23rd November from the Chadstone store in Melbourne, Australia and forgot to apply the FORTNINE Black Friday coupon. That coupon included the AirMic, which I obviously didn’t get — just the hardcase and 2-in-1 selfie stick.

I’ve been emailing Insta360 support for a full WEEK now. Multiple emails. Receipt attached. Screenshots. Everything.

No reply. No acknowledgement. Literally nothing.

And the Chadstone store? ZERO contact information. No phone number. No email. Nothing online. It’s like they opened a flagship store and then decided communication isn’t their problem.

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The most ridiculous part?

My CC support told me to “contact the Chadstone store directly.”

HOW??? Am I supposed to show up there and hope someone magically has the authority to help? Carrier pigeon? Smoke signals? Because emails to Insta360 support are a complete waste of time.

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Has anyone ever managed to contact Insta360 Chadstone, Melbourne, Australia? • Do they have ANY working phone number or email? • Has anyone had Insta360 honour a missed coupon after the purchase? • Is walking into the store literally the only option?

I’m tired of sending emails into the void. Any help or info would be appreciated.